Manage your repair shop price list in one place with services
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Services let you manage your repair work and prices in one place in RepairCMS. A service is a piece of work with a price, for example “Replace battery” or “Replace water pump”. Together, your services make up your repair shop price list. Your team uses it in the Express job and on jobs, and with the Ultimate Repair Form Builder and the B2B portal your customers and partners see your prices too, once you share the price list with them. Change a price and the new one applies to everything you book from then on.
What services do for you
- One price for everyone: Your whole team works with the same price. No asking around, no guessing.
- Faster booking: In the Express job you search for the service, see the price right away and create the job.
- Parts come along: Link parts from your stock to a service and they’re added automatically whenever you put the service on a document or an Express job. RepairCMS takes them out of stock when you create the invoice.
- Same prices for customers and partners: In the RepairCMS Team and Enterprise plans, your website form and the B2B portal show the prices from your service catalog.
- Know your profit: In the RepairCMS Business, Team and Enterprise plans, the Labor Cost Calculator shows you what’s left after parts.
Where your services show up
| Where | What happens there |
|---|---|
| Service report, quote, invoice | Use “New Position” and “SERVICE” to add the service with its price and description. |
| Express job, “Service Pricing” step | Your team searches for the service, sees the price and books right away. |
| RepairCMS app | Book a job with your services through “From the price list”. |
| Ultimate Repair Form Builder, price search | Customers search for their repair on your website and see your price. |
| B2B portal | Your partners book repairs based on your price list. |
The Express job, the app and the price search only show services with “Enable Service in Express Booking” turned on.
Set up a service
- Click “Services” in the menu on the left.
- Click the plus at the top right. The “Add Service” panel opens.
- Enter a name under “Service title”, for example “Replace water pump”. Only the name is required, the price type and unit are already filled in.
- Describe the work under “Description”. This text shows up on the service report, quote and invoice later.
- Upload a picture under “Service Images” if you like. It appears in booking forms.
- Turn on “Enable Service in Express Booking” if the service should show up in the Express job, the app and the price search.
- Turn on “Enable device details” if the service belongs to one specific device. Then pick the device category, brand and model. Your team and your customers can then also find it by brand and model.
- Set the price (see below) and click “Add Service”.
Set the price with a fixed price or hourly rate
In the “Service Pricing” section of the panel, choose between two options.
| Option | When it fits | How the price is set |
|---|---|---|
| Fixed Price | The work always costs the same, for example a screen replacement. | You enter the net or the gross price and RepairCMS works out the other one with VAT. |
| Hourly Rate | The time it takes varies, for example troubleshooting. | You enter the price, and the working time in minutes is there for reference. In the Business, Team and Enterprise plans, the Labor Cost Calculator works out the price from parts cost plus hourly rate times working time. |
The RepairCMS Business, Team and Enterprise plans include the “Labor Cost Calculator” switch. It shows you how your price breaks down. RepairCMS fills in the parts cost from the purchase prices of the linked parts, and you can change it yourself. For a fixed price you add your profit and RepairCMS works out the selling price.
Create a service kit and link parts
Many repairs always need the same parts. Replacing the water pump in a bean-to-cup coffee machine, for example, needs different seals and O-rings. You link those parts to the service once.
- Open the service under “Services”.
- In the “Assigned Parts & Items” tab, click “Add Item”. The “Create ready-to-go service kit” panel opens.
- Under “Assign Item/part to service”, search for the parts in your stock and pick them.
- Check the price of the service. “Update Total Price” takes over the new parts cost, then click “Add Item”.
You can also link parts right when you set up the service. Service kits use items from your stock. Stock management is included in the RepairCMS Team and Enterprise plans. To see what else stock management does, have a look at the inventory page.
When you add the service to a job, the parts appear below it as “Items for this Service”. On the document they show without their own price, so your customer sees one price for the whole repair. You see which parts go in.
As with every item on a job, RepairCMS takes the parts out of stock when you create the invoice.
Use services on a job
In the service report, quote or invoice:
- Open the job and switch to the document, for example “Service Report”.
- Click the arrow next to “New Position” and pick “SERVICE”.
- Type the name of the service and select it. Price, description and linked parts appear right away.
RepairCMS carries the items from the service report over into the quote and the invoice. Quotes are included in the RepairCMS Business, Team and Enterprise plans.
In the Express job:
The Express job starts with “Service Pricing”. Your team searches for the service there, sees the price and creates the job straight away. Linked parts are already on the job.
If someone changes the price of a service on a document, RepairCMS shows “New Price detected” and asks whether to save the new price to the service. Click “Update Price” and it applies everywhere from then on. If someone ticked “Don’t show again” there, the question won’t come up any more.
Share your price list with your website and B2B partners
Website: The Ultimate Repair Form Builder has a price search. Under “Services visitors can find” you choose “All Express Job services” or “Selected services”. Visitors then see your prices before they book. You can also offer services there as add-ons.
B2B portal: Open your business partner’s contact, then the “B2B-Portal” tab and “Pricing” inside it. Turn on “Enable Pricing List”. Your partner then books repairs based on your prices. The partner needs to be set up in the B2B portal first.
Add many services at once
If your prices are already in a spreadsheet, import them as a CSV file. Under “Services”, click the three dots (⋯) and choose “Import”. Add linked parts in each service afterwards.
What comes next
- Create a service report: Create and Edit Service Reports for Repair Jobs
- Send prices to customers: How to Create and Send a Repair Quote
- Price search on your website: Publish, share and add your form to your website
- Book from the price list in the app: Book your first repair order
- Connect business partners: Activate the B2B Repair Partner Portal
Frequently Asked Questions
What's the difference between a service and an item?
An item is a part or product in your stock, for example an O-ring. A service is your work with a price, for example “Replace water pump”. A service kit links the two.
Are the parts in a service kit taken out of stock?
Yes. As with every item on a job, RepairCMS takes them out of stock when you create the invoice.
Why can't I find my service in the Express job?
Only services with “Enable Service in Express Booking” turned on show up there. Open the service, click “Edit” and turn it on.
Do finished invoices change when I change a price?
No. Lines that are already on a document keep their price. The new price applies to everything you add from then on.
Which plans include services?
Services are included in every RepairCMS plan: Starter, Business, Team and Enterprise. Service kits use items from your stock, and stock management is included in the Team and Enterprise plans. The Labor Cost Calculator is included in the Business, Team and Enterprise plans. The Form Builder price search is included in the Team and Enterprise plans. You can add the B2B portal to the Team plan as an add-on, and it's included in the Enterprise plan.
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