Topics
Frequently asked questions
Repair orders
Where can I start a new ticket?
From any screen in RepairCMS. Just click the global plus icon in the top header and select “New Job” to open the guided intake wizard.
Can the customer sign digitally?
Yes. The customer signs directly on screen or tablet. The digital signature on the receipt protects your shop against false damage claims.
How does RepairCMS assign a storage location?
Through the fixed storage location field during intake, for example bin F15. This ends time wasted searching for customer devices.
Does the customer get an automatic notification?
Yes. Once the job is booked, the customer receives an automatic confirmation email with a link to the tracking portal and live status.
Business data
Where do I manage my business data?
In your company profile. Click your profile dropdown in the top-right corner and select “Company Settings”.
Are the details applied to documents automatically?
Yes. Once saved, your data reflects automatically across your invoices, receipts and the Customer Tracking Portal, without editing individual jobs.
Which areas can I set?
Company branding and details, contact details, bank details (IBAN and BIC) and Legal & VAT, including your default VAT rate.
Who can edit the company profile?
Editing requires an active RepairCMS account with Administrator permissions.
Team and permissions
Where do I manage user permissions?
In Settings, open Team Members and click the user you want to edit.
Do permission changes apply immediately?
Yes, changes take effect in real time as soon as you save.
Which areas can I restrict per user?
Access to RepairCMS, Invoices, Stock, Settings, Export Data, Financial Insights on the dashboard and specific job actions.
Who can edit team member permissions?
Only accounts with administrative permissions can manage team settings.
Repair quotes
How does my customer approve the quote online?
Your customer opens the link from the email notification. In the Repair Tracking portal they review the details and click “Accept” to authorize the repair.
What happens after the customer accepts?
As soon as the customer accepts, RepairCMS updates the job status automatically. Your team gets formal authorization to start the repair without manual status changes.
Can the customer send questions through the portal?
Yes. Using the message field in the portal, the customer communicates directly with your repair team before approving the quote.
Can the customer see the damage photos?
Yes. Under “File Upload” the customer can view the documented damage on the device, which speeds up approval.
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