You book a new repair ticket via the plus icon in the top header, from any screen. The wizard guides you through device, customer, symptoms, photos and storage location. Finally the customer signs digitally and you click “Create Job”.
Key benefits at a glance #
- Lightning-fast intake: Open new tickets in under 60 seconds using predefined text templates for brands and symptoms.
- Maximum transparency: Automated email notifications keep your customers informed without any manual effort.
- Legal protection: Digital customer signatures captured on the receipt protect your shop from false damage claims.
- Optimized workshop order: Fixed storage bin assignments stop technicians from wasting time searching for devices.
- Paper chaos and illegible handwriting on intake forms.
- Time-consuming status update phone calls with clients.
- Misplaced or untracked customer devices in the shop.
- No signed proof or protection regarding pre-existing damage.
- Seamless digital ticket intake in under 60 seconds.
- Clients track active repair progress live via their portal.
- Fixed storage location tracking ends device searching.
- Legally secure digital customer signatures saved instantly.
Step by step: Process a new repair ticket #
- Click the global Plus icon (+ Add) in the top header navigation to trigger the quick actions panel.
- Select New Job from the list options to open the guided intake wizard.
- Select the designated Device Category type (e.g. Tablet, Mobile Phone or E-Scooter).
- Fill out the Device Details: choose the brand and model, specify its optical condition, and tick off any included accessories.
- Enter the device’s unique Serial Number (IMEI/SKU) for inventory tracking and click Next.
- Under Contact Details, search for an existing client profile or create a new contact, then click Next.
- Set the Repair Job Type according to your business logic (e.g. Standard, Warranty or Quotation).
- Map the corresponding Defect Symptoms, type in a clear problem description and click Next.
- Upload optional condition photos and specify the exact physical Storage Location (e.g. bin F15) for your technicians.
- Capture the customer’s digital signature on screen, pick your print format (e.g. A4 Receipt) and finalize by clicking Create Job.
Tip from practice #
Automated customer portal: Once the job is booked, your client automatically receives a confirmation email. Through the portal link they track their live repair status and text your team directly using the built-in chat.
Requirements #
To speed up intake, RepairCMS remembers saved brands, models and symptoms. You don’t need to re-type recurring info; just select them from the smart dropdown fields in future entries.
What comes next #
- Create a quote: How to Create and Send a Repair Quote
- Document a service report: Create and Edit Service Reports
- Create the invoice: Create Invoices from Repair Orders
Frequently Asked Questions #
Book Ticket #
Where can I start a new ticket?
From any screen in RepairCMS. Just click the global plus icon in the top header and select “New Job” to open the guided intake wizard.
Can the customer sign digitally?
Yes. The customer signs directly on screen or tablet. The digital signature on the receipt protects your shop against false damage claims.
How does RepairCMS assign a storage location?
Through the fixed storage location field during intake, for example bin F15. This ends time wasted searching for customer devices.
Does the customer get an automatic notification?
Yes. Once the job is booked, the customer receives an automatic confirmation email with a link to the tracking portal and live status.