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Where do I find my DHL credentials for RepairCMS?

In short

To connect RepairCMS with DHL you need two things from your DHL Business Customer Portal (GKP): a dedicated System User and your 14-digit billing numbers. This guide shows where to find both and how to create the System User securely.

Step 1: Create the System User #

Requirement

For security reasons, never use your normal DHL login for RepairCMS. Always create a dedicated System User.

  1. Log into your DHL Business Customer Portal.
  2. Click Administration in the top menu and select Manage Users (or click your name in the top right corner, then Users).
  3. Click the Create new user button.
  4. In the form, under user type, select System User (Systembenutzer). This step is essential.
  5. Assign a name (e.g. repaircms_system) and a password. Save both values and enter them into RepairCMS.
DHL Business Customer Portal with the user administration menu open
Creating a DHL System User with name and password fields

Step 2: Find the 14-digit billing numbers #

So DHL knows which contract to bill the labels to, you need your billing numbers. Each consists of your 10-digit customer number (EKP) plus 4 digits.

  1. In the DHL portal, click Contract Data in the top menu (or My Account, then Contract Data).
  2. Go to the Contract Items tab.
  3. You will see a list of all your active DHL products. For the standard billing number, look for DHL Paket (V01PAK) and copy the full 14-digit number.
DHL contract data showing the 10-digit account number (EKP)
DHL billing numbers listed under contract items

Tip from practice #

Tip

Keep your credentials handy: Store the System User name, its password and your billing numbers together. You enter all of them once in the DHL integration settings in RepairCMS.

What comes next #

Frequently Asked Questions #

DHL Credentials #

  • What DHL credentials do I need for RepairCMS?

    A dedicated System User (username and password) and your 14-digit billing numbers from the DHL Business Customer Portal.

  • Why do I need a separate System User?

    For security reasons you should never use your normal login. A dedicated System User keeps the integration isolated.

  • Where do I find my billing numbers?

    In the DHL portal under Contract Data, then Contract Items, e.g. DHL Paket (V01PAK). It is your 10-digit EKP plus 4 digits.

  • Where do I enter the DHL credentials?

    You enter the System User and billing numbers directly into the DHL integration settings in RepairCMS.

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