You create device types in the Form Builder under “My RepairCMS”. You give each type a name and icon and enable the required attributes like brand, model, serial number, accessories and condition. New types are instantly available for the next intake.
Your benefits at a glance #
- Smart mandatory fields: Define crucial fields like IMEI or serial number separately per type so technicians receive complete device data.
- Faster device intake: A cleanly structured intake form cuts down customer wait times at your service counter.
- Seamless documentation: Log device condition and accessories in a standardized way to protect your shop against false claims.
- Flexible scalability: Expand your service catalog anytime by adding new device types yourself.
- One-size-fits-all forms for every device without type-specific fields.
- Technicians waste time chasing missing device data after intake.
- Forgotten accessory notes lead to disputes with customers over lost items.
- Messy, unorganized paperwork instead of structured workshop processes.
- Tailored intake forms triggered by the selected device type.
- Complete ticket data captured during the very first intake.
- Standardized capture of condition, lock code and accessories.
- Perfectly prepared groundwork for your workshop technicians.
Step by step: Create a new device type #
- Click My RepairCMS in the main left-hand sidebar.
- Select the Form Builder option under the workspace settings.
- Go to the Select a device type field and click Edit on its right.
- Click the blue Plus button (+ Add Device Type) at the lower right to open a new type.
- Upload or choose a matching icon from the Icon Library as a visual marker.
- Enter a clear name in the Type Name field, for example Camera.
- Tick the Brand checkbox under System Attributes to collect the manufacturer at intake.
- Select Model so your team can record the device model.
- Enable the Serial checkbox to enforce a unique serial number.
- Check Accessories to add an accessories checklist to the form.
- Select Condition to document the device’s initial state accurately.
- Click the blue Save Type button to save the type with all its attributes.
- Finally click Save in the top right of the Form Builder to push the changes live.
Tip from practice #
Always enable accessories and condition: Turn these attributes on for almost all electronics types. It forces your front-counter staff to log chargers, cases or pre-existing damage straight into the ticket, keeping your shop legally protected.
What comes next #
- Book a repair ticket: How to Book a Repair Ticket
- Set up your company profile: Managing Business and VAT Data
- Customize receipt templates: Customize Receipt Templates and Terms of Service
Frequently Asked Questions #
Device Types #
Where do I create device types?
In the Form Builder under “My RepairCMS”. There you start a new type with the plus button.
Which attributes can I set per type?
Brand, model, serial number, accessories and condition. This lets you tailor the intake form to each device type.
Are new device types available immediately?
Yes. Newly created types are available to your staff in real time for the next customer intake.
Why enable accessories and condition?
They enforce structured, legally sound documentation of chargers, packaging and pre-existing damage, protecting your shop against false claims.