To connect RepairCMS with DHL, you need a special System User and your Billing Numbers. You can find both in your DHL Business Customer Portal (GKP).

Step 1: Creating the System User #

Important: Please do not use your normal login details for RepairCMS. For security reasons, you must create a dedicated “System User”.

1. Log into your DHL Business Customer Portal.
   
   
2. Click on “Administration” in the top menu and select “Manage Users” (or click your name in the top right corner and then “Users”).
   
   
3. Click the “Create new user” button.
   
   
4. IMPORTANT: In the form, under the user type, you must select “System User” (Systembenutzer)
   
   
5. Assign a name (e.g., repaircms_system) and a password. Save these two values and enter them into RepairCMS.
   
   

Step 2: Finding the 14-digit Billing Numbers #

So that DHL knows which contract to bill the labels to, we need your billing numbers (this consists of your 10-digit customer number/EKP + 4 digits at the end).

1. In the DHL portal, click on “Contract Data” in the top menu (or “My Account” -> “Contract Data”).
   
   
2. Go to the “Contract Items” tab.
   
   
3. Here you will see a list of all your active DHL products.
   

Standard Billing Number: Look for “DHL Paket” (V01PAK) in the list. Enter