The Internal communication only toggle makes sure a team member’s workshop notes are never sent to end customers by accident. You find it in the user’s profile under Access to orders. This keeps internal notes and raw drafts exactly where they belong.
Why internal communication matters #
Team member permissions let you control securely which employees may communicate with customers. The Internal communication only toggle safeguards internal repair shop processes and prevents technical raw notes or cost breakdowns from reaching customers by mistake.
- Technicians accidentally leak internal raw notes to end customers.
- Unprivileged users can access or change confidential order data.
- Cluttered dashboard with too many unnecessary data blocks.
- No clear division between front desk and workshop.
- Internal workshop notes stay completely hidden from clients.
- Strict division of duties protects sensitive customer order data.
- Clean interface displays only relevant information.
- Enhanced data security via real-time role profiles.
Step by step: Set the internal communication right #
- Click My RepairCMS in the main left sidebar to open your dashboard.
- Select Team Members from the left navigation.
- Click the row of the team member whose rights you want to modify.
- Scroll down to the Access to orders section.
- Toggle the slider next to Internal communication only to set the communication profile for this user.
- Click Save at the bottom to activate the new permission system-wide.
Tip from practice #
Pro admin tip: Enable Internal communication only for all pure workshop technicians. This keeps diagnostic drafts and cost breakdowns confidential, while your front-desk team handles polished customer messaging.
Requirements #
Editing permissions requires an active RepairCMS account with administrative permissions. Changes take effect in real time.
What comes next #
- Manage all rights: Manage User Permissions and Dashboard Access
- Set up your company: Company Profile Settings
Frequently Asked Questions #
Internal Communication #
What does “Internal communication only” do?
It prevents a team member’s workshop notes from being sent to end customers, so internal notes stay internal.
Where do I find the internal communication setting?
Open Team Members, select the user, scroll to Access to orders and toggle Internal communication only.
For whom should I enable it?
Best for pure workshop technicians, so diagnostic drafts and cost breakdowns never reach customers.
Does the internal communication change apply instantly?
Yes, it takes effect in real time once you save.