You process open spare part requests in the Procurement section. Select the line item, assign a primary supplier, enter the supplier order number and click Mark as ordered. The ticket status automatically switches to Parts Ordered, so your workshop knows instantly.
Why clean status marking matters #
Once your technicians flag material requirements in the service report, all entries collect centrally in the Procurement Hub. Purchasing keeps a structured overview, bundles orders per supplier, records the external order number and flags items as ordered accurately.
Step by step: Process purchasing requests #
- Open the Procurement section from the left sidebar to access the centralized management area.
- Under the Requested tab you will see a structured list of all open spare part requests from the workshop.
- Select the specific article lines you intend to purchase from your supplier.
- Assign the distributor using the Primary Supplier dropdown field.
- If needed, click the link next to Online Shop URL to open the vendor’s platform directly.
- After the purchase, enter your official receipt number into the mandatory Order No. (From Supplier) field.
- Click Mark as ordered at the bottom right to complete the process.
Tip from practice #
Real-time synchronization: Marked line items move to the Ordered tab instantly. At the same time, the status in the corresponding repair ticket updates to Parts Ordered, so the workshop sees it right away.
Requirements #
To manage open material requirements in purchasing, the Procurement Hub module must be active. If it is not activated yet, unlock it first: How to Activate the Procurement Hub.
What comes next #
- Log demand: How to Add Items to the Procurement List
- Goods receipt: How to Mark an Order as Delivered
- Activate the module: How to Activate the Procurement Hub
Frequently Asked Questions #
Mark as Ordered #
Where do I manage open spare part requests?
In the Procurement section in the left sidebar, under the Requested tab.
How do I mark an item as ordered?
Select the line item, assign a primary supplier, enter the supplier order number and click Mark as ordered.
Is the order number mandatory?
Yes, the supplier order number is a required field for traceability.
What happens after I mark an item as ordered?
The item moves to the Ordered tab and the ticket status automatically switches to Parts Ordered, notifying the workshop.